Shipping & Returns
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Because our credit card provider does not reimburse transaction fees on refunds, we now deduct at least 3% for processing fees from all refunds.
Because a large part of what we do is by custom build, some returns may incur a fee. For example if we order a special tolex or tubes or perform a unique mod for you, that amp may have a more limited number of interested customers. So we will have to discuss some returns on a case-by-case basis.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Return shipping on custom builds is paid by the customer although we will offer our discounted shipping rate and deduct that from the refund.
We ship to only the 48 continental States and Canada. Canadian orders will incur a $50 fee for the increased cross-border shipping rates.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping options, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Feel free to send a message with any questions here. Or email mailto:email@example.com